Refund Policy

30-Day Money-Back Guarantee & Refund Policy

At ayeoneexotics.com, we want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Aye One Exotics and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.

The refund process depends the product or service purchased from AyeOneExotics.com:

Requesting a Refund

To request a refund for an extension subscription:

1. Go to AyeOneExotics.com > Account > Orders
2. Select the order number of the product you want to refund
3. Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund
   • Note: The refund option via the ellipsis icon will only appear within the 30-day refund window
4. Click the link to Request a refund. A Refund Request Form displays
5. Select a refund reason from the drop-down menu and add details about your reason for the refund request
6. Select Request Refund

An automated response confirming receipt is sent to the email address associated with your account. Often the refund will be processed immediately, but if we need to review the request we will be in touch about the refund process.